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Personnel de la réception :fonctions et qualités requises.

6ème Hôtellerie et Restauration - Technologie Hotellière

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Personnel de la réception :fonctions et qualités requises.

Domaine	Univers social et environnement	Sous domaine	Univers Social et Environnement
Section	Technique	Option	Hôtellerie et Restauration
Discipline	Technologie Hotellière	Classe	6ème
Matériel didactique	Craie de couleur	Auteur	SCHOOLAP.COM
Objectif opérationnel	A l'issue de la leçon, l'élève sera capable d'énumérer les qualités recommandées au personnel d'une réception.
Réference	Audoux MT, L'hôtel, théorie et pratique édition J.L 2015 P.P 112-113
Activité initiale
Rappel Qu'est-ce qui joue le rôle primordial à la réception ?		Rappel Ce qui joue le rôle primordial à la réception est l'accueil.
Annonce du sujet Qu'allons nous étudier aujourd'hui?		Annonce du sujet Aujourd'hui, nous allons étudier le personnel de la réception :fonctions et qualités requises.
Activité principale
Analyse De qui est composée la brigade d'une réception d'hôtel? Quelle est la fonction de chaise employé de la réception ? Quelles qualités le personnel de la réception doit-il avoir ?		Analyse Brigade d'une réception d'hôtel La brigade d'une réception d'hôtel est composée de: Directeur de l'hébergement; Chef de réception; Réceptionniste; Caissier; Standardiste. Fonctions et qualités "Chef de réception" Il a pour fonction d'encadrer l'équipe qui assure les travaux d'accueil, la réservation et la caisse. Il s'occupe des relations avec les clients et employés, assure les tâches administratives et des questions importantes. N.B: C'est lui qui dirige la réception le jour et la nuit par le réceptionniste de nuit appelé aussi "night auditor" Il doit avoir comme qualités : Bonne présentation, très bonne formation intégrale, apte au commandement, relations humaines et commerciales. Le personnel de la réception doit posséder les qualités ci-après : Intellectuelles: Bonne formation intégrale, maîtrise de l'outil informatique et de deux langues étrangères; Physiques : Bonne présentation et résistance à la fatigue; Professionnelles: Sens de la vente et d'accueil,sens d'organisation. Et comme tâches : Recevoir les clients; Faire visiter les installations; Rédiger les courriers.
Synthèse
Citez les qualités qu'un réceptioniste doit posséder		Un réceptionniste doit avoir les qualités intellectuelles, physiques et professionnelles.

Messages Timeline Exceptions Views7 Route Queries14 Models17 Gate Session Request

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Booting (33.21ms)
Application (191ms)
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1 x Booting (14.83%)
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